FAQ
Answers, plainly.
We recommend booking at least 24 hours before your requested service time.
Yes — short-notice requests may be accepted based on availability and are subject to an additional short-notice service fee.
The short-notice fee is added to your total when a request is submitted less than 24 hours before the pickup time. The current amount is disclosed at confirmation.
A 50% reservation deposit is required to reserve a rental vehicle.
Yes — the deposit is applied toward the total rental balance.
Drivers under 21 may be accepted, subject to approval. A young-driver fee applies.
An additional fee added to the rental total for drivers under 21. The amount is disclosed at confirmation.
A valid, unexpired driver's license that matches the reservation name is required. Additional verification may be requested.
Every reservation must have qualifying insurance coverage. You may provide proof of qualifying full-coverage personal automobile insurance, or purchase rental protection through our approved third-party provider.
No problem — our team will send instructions and a secure link to purchase the required rental protection before your reservation is confirmed.
Insurance must be satisfied and verified before vehicle pickup or delivery can take place.
Out-of-state travel is prohibited unless written approval is issued in advance.
Only approved and listed drivers may operate the vehicle. Additional drivers must provide identification and receive approval.
Chauffeur service begins at $75. The standard rate is $100 per hour. Final pricing depends on the request.
It is the starting service amount for chauffeur bookings. Additional time, distance, stops and requests may increase the final total.
Yes — the standard chauffeur rate is $100 per hour. Additional charges may apply based on the request.
Yes. Additional stops may increase service time and the final balance.
A member of our team will respond within 24 hours.
Only after Lux Express Jax has reviewed the request, received the required payment, and sent an official confirmation.
Payment methods are shared during confirmation. Applicable payment-processing fees are disclosed before payment.
Late-return fees may apply. Extensions must be requested before the scheduled return time.
Smoking and vaping are prohibited inside all vehicles.
Pets require prior approval and may involve additional cleaning or damage fees.
Renters are responsible for tolls, tickets, parking charges, towing expenses and violations incurred during the rental.