Rental Requirements & Policies
The full details.
Please read carefully. All rentals are subject to these requirements. Certain fees may apply based on age, mileage, condition, or violations of these policies.
- A valid, unexpired driver's license is required.
- The reservation name must match the renter's identification.
- Additional verification may be required.
- False or incomplete information may result in denial or cancellation.
- Every reservation must have qualifying insurance coverage.
- Customers may provide proof of qualifying full-coverage personal automobile insurance.
- Or customers may purchase rental protection through our approved third-party insurance provider.
- If you don't currently have qualifying insurance, we will provide instructions and a secure link to purchase the required coverage before the reservation can be confirmed.
- Vehicle pickup or delivery cannot take place until insurance requirements have been satisfied and verified.
- A 50% rental deposit is required to reserve the vehicle.
- The deposit is applied toward the total rental balance.
- Remaining balances must be paid according to the confirmation and rental agreement.
- Applicable payment-processing fees are disclosed before payment.
- Availability is not guaranteed until the reservation is officially confirmed.
- Only approved and listed drivers may operate the vehicle.
- Additional drivers must provide identification and receive approval.
- Allowing an unauthorized driver to operate the vehicle is prohibited.
- Drivers under 21 may be accepted for rental, subject to approval.
- A young-driver fee applies and is added to the rental total.
- Additional approval or insurance requirements may apply.
- Final approval is subject to license, insurance, identity and eligibility verification.
- Each reservation may include a mileage allowance.
- Additional mileage may result in added charges.
- Mileage limits are displayed in your rental agreement.
- Travel must remain within approved areas.
- You must disclose your intended destination.
- Out-of-state travel is prohibited unless written approval is issued.
- Unauthorized travel may result in additional fees, vehicle recovery, or termination of the rental.
- Gas vehicles must be returned at the required fuel level.
- The Tesla must be returned at the required charge level.
- Refueling, charging, idle, or related fees may apply.
- Smoking and vaping are prohibited inside all vehicles.
- A cleaning and odor-removal fee may apply for violations.
- Vehicles must be returned in reasonable condition.
- Excessive dirt, stains, trash, odors, spills, or pet hair may result in cleaning fees.
- Pets require prior approval before travel.
- Applicable cleaning or damage fees will be disclosed at booking.
- Extensions must be requested before the scheduled return time and are not guaranteed.
- Late-return fees may apply.
- Failure to communicate or return the vehicle may lead to recovery action.
- Renters are responsible for tickets, tolls, parking charges, towing expenses, and violations incurred during the rental.
- Administrative fees may be added where permitted.
- All accidents, damage, theft, or mechanical concerns must be reported immediately.
- You must cooperate with law enforcement, insurers, and Lux Express Jax.
- You may be responsible for deductibles, damages, loss of use, towing, recovery, or other amounts described in the rental agreement.
- Rental vehicles may use GPS or telematics for safety, vehicle recovery, mileage verification, maintenance, and enforcement of rental terms.
- Racing or reckless driving.
- Illegal activity of any kind.
- Towing or subleasing.
- Unauthorized commercial use.
- Driving under the influence.
- Allowing unauthorized drivers.
- Tampering with GPS or safety equipment.
- Transporting prohibited or hazardous materials.